We offer a 30-day return policy from the date your order is delivered.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Not show signs of installation, damage, or wear

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:

support@elarislight.com

Please include your order number and reason for return.
Once approved, we will provide return instructions and the return address.

Returns must not be sent back without prior approval.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

Return Shipping Costs

We offer free shipping on all orders.

However, return shipping costs are the responsibility of the customer unless:

• The item is defective
• The item was damaged during delivery
• The wrong item was sent

In such cases, we will cover the return shipping cost.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can resolve the matter promptly.

Questions

If you have any questions regarding returns or refunds, please contact our support team at support@elarislight.com.