FAQ

How much does shipping cost?

We offer free shipping on all orders within the United Kingdom.

How long does it take to process and deliver my order?

Orders are typically processed within 1–3 business days.

Delivery usually takes 5–10 business days after dispatch.

Please note that delivery times are estimates and may vary due to external factors.

Will I receive a tracking number?

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with your tracking number and tracking link.

You can also track your order at any time using the “Track Your Order” link available on our homepage.

If you need assistance, please contact our support team.

I haven’t received my order. What should I do?

If your order has not arrived within the estimated timeframe, please contact us at support@elarislight.com and we will assist you promptly.

Can I cancel or modify my order after placing it?

Orders can only be cancelled or modified within a short window after being placed.

Please contact us as soon as possible. Once the order has been processed, changes may no longer be possible.

Can I change my shipping address after ordering?

If your order has not yet been processed, we may be able to update your address.

Please contact us immediately after placing your order.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay and Google Pay.

All transactions are securely processed using encrypted SSL technology.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery.

Items must be unused and returned in their original packaging.

Can I return a product if I changed my mind?

Yes, as long as the item is unused and returned within 30 days of delivery.

Do I need approval before returning an item?

Yes. Please contact us before sending any item back.

Returns sent without prior approval may not be accepted.

Is return shipping free?

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

What condition must the item be in to qualify for a return?

Items must be unused, uninstalled, and returned in their original packaging.

How do I initiate a return?

Please email support@elarislight.com with your order number and reason for return.

We will provide return instructions.

How long does it take to receive my refund?

Refunds are processed within 5–10 business days after the returned item has been received and inspected.

What if my return gets lost during transit?

We recommend using a tracked shipping service for returns.

We are not responsible for returns lost during transit if tracking cannot confirm delivery.